The team at Galway-based Irish Citylink, one of Ireland’s largest passenger transport companies, are delighted to announce they have recently won two awards at the prestigious 2023 World Passenger Festival held in Vienna on October 4th and 5th! Find out more here...
At the World Passenger Festival Awards, Citylink took home the Best Bus Award for excellence in bus services across inter-city, urban and rural networks and the Best Operator Award For the operator with the highest level of passenger positivity across all service areas. Irish Citylink was recognized at these awards alongside its peers worldwide in these categories.
The World Passenger Festival Awards recognizes the care and duty to quality service across the world in the transport industry and acts as a reminder that what travel and transport operators do affects people's lives for the better on a day-to-day basis.
"The entire Citylink team works tirelessly to provide top quality service to our passengers", said Frances Cahill, Regional General Manager, speaking on Citylink’s incredible double award win. "The recognition of our work in a field of 133 passenger companies from 35 countries for our operation and the service we provide shows the commitment our company makes to reliable transport across the island of Ireland."
With their continued efforts and high standard of Customer Care, Citylink was also listed in the top 30 on the Customer Experience Index, a staggering 30 places higher than any other transport provider. "Citylink is continuously making key investments across our network and our customers are at the heart of what we do", says Frances Cahill. "As our network grows, so does our commitment to our customers."
Irish Citylink recently and successfully launched their brand new 721 Castlebar to Dublin Airport route which services Claremorris, Tuam, Athlone and Dublin City along the way – a key connecting service between Mayo and Dublin City and Airport.
Irish Citylink is part of ComfortDelGro, one of the world's largest land transport companies with a total fleet size of about 34,000 buses, taxis and rental vehicles. ComfortDelGro also operates 177km of light and heavy rail networks in Singapore and New Zealand. Their global operations span seven countries; Singapore, Australia, the United Kingdom, New Zealand, China, Ireland and Malaysia.